![]() Please attach the file in your next reply. To provide logs for review click the Gather Logs buttonĪ file named mbst-grab-results.zip will be saved to your Desktop Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent. Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on.All user configurations and other data are removed. The Premium license key is backed up and reinstated. Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards.The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. Gather Logs: Collects troubleshooting information from the computer. ![]() The Advanced menu page contains four categories: ![]() Place a checkmark next to Accept License Agreement and click Next You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. It's very strange, because i haven't had a problem with malwarebytes until now, it was running perfectly and it did the job it was supposed to do, i regularly use it to scan my computer and specific files, i'm feeling kind of bummed out for having to choose another provider now that this kind of problem has occurred, i was satisfied with malwarebytes when it was working properly and didn't cause me this problem.ĭouble-click mb-support-X.X.X.XXXX.exe to run the program (Such as using 3rd party tools like uninstallers or such or some other way). ![]() I would like some advice/assistance on how to remove it. So far, i have tried to uninstall it through the support tool, control panel, even manually, but it didn't work because the "Malwarebytes Service" is still running. I also tried to uninstall it from my control panel but it sasy "An error occurred while trying to uninstall malwarebytes version 4.5.7.186, It has already been uninstalled", which is not true at all, the malwarebytes folder is still in my Program Files with all of its contents, malwarebytes is still pinned to my taskbar and if i try to run it, it says "Unable to connect the Service". I went through my task manager processes and found a "Malwarebytes Service" process, i tried to end task but i got a "The operation could not be completed, access is denied" which is strange because I'm using my administrator user. I tried to delete the folder, but it says that the action couldn't be completed because the folder or file is open in another program. So, malwarebytes said that there was an update available and i had to restart my computer, just as i clicked on the restart button a message: "Unaible to connect the Service" appeared and then my computer restarted anyway, after it restarted, i clicked on malwarebytes to run it to see if it had any problems and it didn't start, then i googled this and found that it could be fixed through the support tool, which i downloaded and used, but it only deleted the desktop shortcut, it also says that all malwarebytes products have been removed from my computer, but when i go to my Program Files, the malwarebytes folder and all of its contents are still untouched.
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